Refund policy

Last Updated: July 2026
At Braveoff, we take pride in formulating 100% natural, organic soap free from synthetic ingredients and harsh chemicals. Due to the personal care nature of our products and strict health and hygiene standards, all sales are final.
We do not offer returns, refunds, or exchanges for buyer’s remorse, personal preference on scent/texture, or accidental orders once shipped.
Damaged or Defective Items
Your satisfaction and safety are essential to us. If your order arrives damaged, defective, or incorrect, we will make it right.
Steps to report an issue:
Contact our support team within 7 days of delivery at [sharonprakash18@gmail.com].
Include your Order Number and clear photos of the damaged product and outer packaging.
Upon review and verification, we will issue a replacement or store credit/refund for the affected item(s).
Order Cancellations
Orders can only be cancelled or modified before they have been processed or dispatched. Once your order has been packaged or shipped, it cannot be cancelled or refunded.
If you need to update or cancel an order immediately after placing it, please reach out to [sharonprakash18@gmail.com] right away.
Packages Marked as Delivered / Incorrect Address
Incorrect Address: Braveoff is not responsible for orders delivered to an incorrect shipping address provided by the customer at checkout. Please double-check your shipping details prior to placing your order.
Lost or Stolen Packages: Once a package is handed over to the shipping carrier and marked as "Delivered," Braveoff is not liable for lost or stolen items. Please contact the shipping carrier directly with your tracking number to file a claim.
Contact Us
If you have any questions or concerns regarding our policy or your specific order, please get in touch:
Email[sharonprakash18@gmail.com]